Troubleshooting TipsTroubleshooting Tips
Whether from an inbound phone call, help desk ticket, email or log file entry, the first step to troubleshooting is always identifying the problem. This can be done via a user’s description of what they are experiencing or by attempting to replicate the issue on the tech team’s end (ie: “When I click this button, nothing happens”).
Once a problem has been identified, it is essential to make a list of all potential causes. This will allow you to quickly narrow down the potential solution(s) and hopefully resolve the issue promptly. This process is known as the ‘top down approach’ and it helps to eliminate potential causes by starting broad (like the general problem you are trying to solve) and working your way down to a specific solution.
Troubleshooting Tips: How to Fix Common Appliance Issues Yourself
This step is often referred to as the process of elimination and is an important part of any Troubleshooting tips. It can involve making a list of possible causes for the problem and then testing them out to see if they are responsible or not. This may be done one at a time or in a rapid sequence and is essentially the same logic used when debugging code.
Although there are many books, courses and study guides to assist with troubleshooting techniques, hands on experience is really the best way to master the skills of an effective technician. So if you have an opportunity to work on a broken computer, take it! The knowledge gained by tearing apart a machine and replacing its parts will be invaluable when it comes to solving problems in the field.…